Contact
You have a question or a request? Please do not hesitate to contact us. Simply fill out the form and we will respond to your request as soon as possible.
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Information
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- We offer the storage of your personal details in a password-protected customer account, in order for you not to have to enter your name and address during your next purchase.
- Your address data will be saved by completing the registration.
- You can delete your customer account at all times. To do so, please contact the operator of this page.
- The next time you visit our online store all you need to view your personal details is your email address and password.
Shipping
Payment and Dispatch
Your order will be sent with GLS. Find all information about delivery times and shipping costs right here.
Delivery times
As soon as your order has been shipped, you will receive a shipment notification by e-mail. You can track the status of your order using the tracking link which is included in your shipment notification.
Our standard delivery time takes 3 to 5 business days.
Shipping costs
Please find our shipping costs below:
Standard shipping within Germany: 4,50 EUR
Standard shipping within Germany on all orders of 100 EUR or more: free of charge
Standard shipping to countries of the EU: 16,90 EUR
Standard shipping to countries of the EU on all orders of 100 EUR or more: free of charge
Standard shipping to UK: 16,90 EUR
Standard shipping to Switzerland: 17,90 EUR
Standard shipping to Norway: 20,00 EUR
Returns
Returns within Germany are free of charge*. Exchanges within Germany, as well as returns and exchanges from other countries than Germany are at own costs (excluding complaints* (e.g. defective items)).
*Please send a mail to varsity@4e-trading.de to receive your return label.